- Configure and manage SharePoint Online and Teams environments, including permissions, site collections, and integrations with other systems.
- Administer and customize the ServiceNow platform, including workflow automation, scripting, and configuration of modules to support IT service management.
- Digital Signature Solutions: Oversee the technical setup, configuration, and maintenance of DocuSign, ensuring seamless integration with business systems.
- Entra ID (Azure AD): Manage Entra ID for identity and access management, including user provisioning, security group management, and implementing multi-factor authentication (MFA).
- Develop, configure, and maintain Access Packages for third-party managed file transfers, ensuring robust security measures and compliance with data protection standards.
- Monitor and audit access package usage and permissions to prevent unauthorized access and ensure optimal performance.
- Design and implement integrations between various IT platforms to streamline workflows and data exchange.
- Utilize scripting and automation tools to enhance system performance, reduce manual intervention, and ensure consistency across platforms.
- Continuously monitor system performance and health metrics across all managed platforms.
- Diagnose and resolve technical issues swiftly, applying advanced troubleshooting techniques and escalating to vendor support when necessary.
- Perform regular system audits, updates, and patches to ensure security, compliance, and optimal functionality.
- Develop and maintain detailed technical documentation, including configuration guides, system architectures, and operational procedures.
- Ensure that all systems comply with internal security policies and relevant industry standards, including implementing necessary controls and audits.
- Other duties as assigned.
Minimum Qualifications Education
- Bachelor’s degree from an accredited four-year college or university in Computer Science, Data Processing, Business Information Systems, or a related field.
Experience
- 10+ years of experience in IT Systems Administration
Preferred Qualifications / Experience
The following are desired and may be given additional consideration but are not required.
- In-depth experience administering Microsoft 365 environments, specifically configuring and managing SharePoint Online, Teams, Entitlement Management, and Access Packages
- Add or Remove Users – Add or remove users from the Environment Admin or Environment Make role
- Create and Manage Environments – Create new environments or modify existing ones
- Monitor Capacity Usage
- Monitor Inactive Environments
- Review Usage Data and Resource Details
- Management Settings, Security and Permissions
- Delete Unused Environments to Free Up Capacity
- Implementing a Process for Users to Request Access to New Resources
- Review User Access to Ensure it Aligns with Current Roles
- Monitor User Activity and Access Patterns to Detect Potential Security Risks
- Proven expertise in configuring, customizing, and troubleshooting ServiceNow, including workflow automation and integrations.
- Incident Management
- System Configuration and Customization
- User and Database Management
- Platform Maintenance
- Troubleshooting and Support
- Data Management
- Documentation and Training
- Hands-on experience with digital signature platforms such as DocuSign, ensuring robust configuration and seamless integration.
- Centrally Manage Capabilities and Users
- Reduce Risk and Enforce Access
- Aggregate Reporting and Analytics of Accounts
- Demonstrated skills in managing identity and access through Entra ID (Azure AD), including user provisioning, security group management, and multi-factor authentication.
- Create Users and Groups
- Manage Device Setting
- Managing Roles and Administrators
- Identity Governance
- Identity Protection
- Multifactor Authentication
- Adept at leveraging scripting and automation tools to streamline processes and reduce manual intervention across multiple platforms.
- Map Current Processes – Document the existing workflows across all platforms to identify redundancies and areas for improvement
- Identify Integration Points – Determine which platforms need to communicate with each other and what data needs to be shared
- Leverage APIs and Middleware – Utilize application programming interfaces (APIs) provided by different platforms to connect them directly and facilitate data exchange automatically
- Implement Workflow Automation Tools – Employ dedicated software that can trigger actions on multiple platforms based on specific events or conditions
- Central Data Hub – Management of centra data repository can act as a single source of truth, allowing data to flow seamlessly between different systems
- Utilize Low Code / No Code Solutions – Explore low-code or no-code platforms to build integrations with minimal coding required
- Monitor and Refine – Monitor the performance of integration, identify issues, and adjust as needed to optimize efficiency
- Proven experience managing technical projects, including planning, deployment, and ongoing system optimization in a multi-site environment.
- Minimum of 5 years’ experience in technical IT administration in a similar enterprise or government environment.
- Demonstrated history of successfully managing diverse IT systems and projects, with a preference for candidates with over 10 years of IT experience.
- Familiarity with IT service management frameworks, software testing/quality assurance processes, and compliance standards.
- Prior experience working within Medicaid entities, with a strong understanding of the unique technical and regulatory challenges in these environments.
- Familiarity with Centers for Medicare & Medicaid Services (CMS) guidelines and compliance requirements, ensuring system configurations align with federal standards.
Special Skillsets / Experience
The following are considered valuable but are not evaluated for consideration.
- Knowledge of the MARS-E security framework, with hands-on experience implementing or maintaining security controls that adhere to its guidelines.
- Experience managing data systems and regulatory reporting processes within Medicaid contexts, ensuring accuracy and compliance with state and federal mandates.
- Proven ability to collaborate with cross-functional teams in regulated healthcare settings, effectively translating technical solutions into outcomes that support Medicaid program objectives.